Sales Support Software Engineer

*This job is part-time remote and part-time from our NYC office*

If you join us, what will you do?

  • Work with sales and clients to understand business needs and translate them into actionable technical solutions
  • Assist sales in client calls with answering technical questions
  • Tier 2 and sometimes Tier 1 troubleshoot inbound issues for clients
  • Make technical presentations to clients
  • Play a key technical role in the launch of core and future products and features
  • Propose product enhancements and features to meet client needs
  • Assist sales and operations by creating and maintaining internal tooling
  • Write code to provide reports for internal or external use
  • Write a system that will run reports on a configurable schedule
  • Design a dashboard for delivering key metrics at a glance
  • An eye for presenting data visually

In order to be great at your job, you’ll need

  • 3 – 5 years of experience in a technical service environment
  • 3 – 5 years of HTML, Javascript and Node.js programming experience
  • Experience with SQL/ other database languages
  • Understanding of programming, networking concepts and terminology
  • Strong working experience with pivot tables
  • Knowledge of and experience with ad serving and trouble-shooting ad tags and analytics standpoint
  • Understanding of client CRM data and PII issues
  • Ability to actively drive problems to resolution
  • Confidence in front of customers and audiences
  • Strong decision-making and critical thinking skills
  • Exceptional organization and prioritization skills
  • Effective cross-department communication

This is extra, but if you have it, it will make us happy

  • Knowledge of/interest in the AdTech, Email Service Providers landscape
  • Knowledge of an object-oriented and/or scripting language such as Ruby, Python, C#, Java, etc.
  • Experience with Slack and Jira
  • Experience with DFP/ Google Ads
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Summary

You have a technical background and service oriented. In this role you will work with sales and clients to understand business needs and translate them into actionable technical solutions.

Location

New York City